If you have any inquiries regarding our products, please contact us by email.
Emails are available 24 hours a day.
Click here for inquiries
We will respond to emails received from customers within 2 business days.
*Please note that we are closed on Saturdays, Sundays, and holidays, so we will respond after the holidays.
If you don't receive a reply
If you do not receive a reply from our store within 2 business days, we apologize for the inconvenience, but please contact us again.
*There may have been a problem with our system. Please also check the following possible causes.
If you are using free mail
If you use a free email service such as hotmail.com/hotmail.co.jp/yahoo.co.jp/goo.co.jp, you can restrict the reception of email on the server that provides the free email address. Even if the address is OK for general use, you may not be able to receive it.
If you do not receive an email from us, please check your junk mail box.
Depending on the settings of your email software
Emails may be automatically deleted depending on the settings of your email software or security software.
Please note that emails from us may end up in the trash.